Terms of service

Welcome to Kerala Elaichi. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

General

These Terms of Service govern all purchases made on keralaelaichi.com (the “Website”) and apply to all customers (“you,” “your”).
Kerala Elaichi (“we,” “our,” “us”) reserves the right to update or modify these Terms at any time without prior notice.

By using our Website, you confirm that you are at least 18 years old or are using the Website under the supervision of a parent/guardian.
You agree to provide accurate, complete, and current information during the order process.

Kerala Elaichi sells agricultural and consumable goods.
While we strive to ensure accuracy, we do not guarantee that product descriptions, images, prices, or other content on the Website are error-free.
Product availability is subject to change without prior notice.

All prices are listed in Indian Rupees (INR) unless stated otherwise.
Prices are inclusive/exclusive of applicable taxes (as mentioned on the checkout page).
Payments must be made through the approved payment gateways listed on our Website.
Kerala Elaichi is not responsible for delays or errors caused by third-party payment processors.

Orders are shipped as per our Shipping Policy.
Estimated delivery times are only indicative and may vary due to logistics or unforeseen delays.
Risk of loss passes to you upon delivery of the order to the address provided.

Returns and refunds are governed by our Return & Refund Policy.
Due to the perishable nature of produce, only damaged, defective, or incorrect shipments are eligible for return/replacement.

Orders may be cancelled within 12 hours of placing them or before dispatch, whichever is earlier.
Kerala Elaichi reserves the right to cancel any order due to unavailability of stock, payment issues, or suspected fraudulent activity.

Kerala Elaichi may, from time to time, run promotional campaigns, discounts, coupon codes, or special offers (“Offers”).
Offers are:
- Valid only for the period mentioned and cannot be applied retrospectively to past orders.
- Non-transferable and cannot be exchanged for cash or credit.
- Limited to availability of stock. Kerala Elaichi reserves the right to withdraw, extend, or modify Offers at its sole discretion without prior notice.
Only one Offer or coupon code may be used per order unless explicitly stated otherwise.
Kerala Elaichi is not responsible for any technical errors (e.g., expired coupons, checkout glitches) that may prevent an Offer from applying.
Any misuse, fraudulent activity, or suspicious bulk purchasing under an Offer may result in order cancellation and/or account suspension.

All content on the Website - including text, images, logos, graphics, and packaging designs - is the property of Kerala Elaichi.
You may not reproduce, distribute, or use our content without written permission.

You agree not to use our Website or products for:

Kerala Elaichi shall not be liable for:
- Indirect, incidental, or consequential damages.
- Losses arising from misuse, storage, or consumption of our products.
Our maximum liability is limited to the value of the product purchased.

You agree to indemnify and hold Kerala Elaichi harmless against any claims, damages, or expenses arising from your misuse of our Website or products.

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Chandigarh, India.